Customer Service

Customer Service

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Payment, Pricing & Promotions
  • Manufacturers Product Warranty

Shipping & Delivery

 Prices are as shown. Ships from our San Jose California facility. Export prices quoted are F.O.B. California.

 

Privacy & Security

 Bojo Inc. will not share or distribute personally identifiable information, proprietary product information or process information

with any third party unless specifically requested to do so by a customer being the owner of such information or

by legal request from a Federal Authority.

 

Returns & Replacements

On orders under $1,500.00 If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange

the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

On orders over $1,500.00 please call Bojo Tool's USA Head Office number on our Home Page to discuss your issue.  

A Return Merchandise Authorization number (RMA #) is required on orders over $1,500. Restocking charges may apply. 

 

Payment, Pricing and Promotion

All Conditions that are posted on the shopping cart at time of check out. 

 

TERMS AND CONDITIONS - 

  • Manufacturers Product Warranty

1)     All products are warranted free from manufacturing defects and in conformity with

material specifications and characteristics as described in catalogues, online literature and

promotional material published by Bojo Inc. (The Company') or any affiliated Bojo office .

2)     No general warranty as to suitability for a particular use, express or implied, will be given

by the company unless specifically agreed in writing against enquiry/order. Conditions of use

including necessity for and provision of Personal Protective Equipment and ergonomic / safe

working practices remain at all times the responsibility of the end user. Claims for

consequential damage or loss in respect of the use of any products will not be entertained

under any circumstances, save as defined in Clause 1 and related to material conformity.

3)     The Company offers various composite or homogeneous material options for tools within

it's range of products. End users must determine the specific suitability of a particular plastic

within the range of options offered by the Company for a particular task. Any

recommendations made by The Company are for guidance only and based on established

working practices or published OEM specification.

4)     All products are sold as 'consumables'. Conditions of use are so variable and outside the

scope of control by The Company that any refund or replacement will be made at the sole

discretion of The Company, which will adhere to standard definitions of 'Reasonable Use' and

consumer protection laws, wherever products are officially sold.

5)     Distributors and Retailers of products act as limited agents of The Company and may offer

additional warranties, but these will not be underwritten by the Company, save for the

replacement of any products as described under Clause 4.

Updated Disclaimer 2017

These tools are designed to reduce the risk of damage or marring to components, surfaces and operator,
when compared with similar traditional metal tools. No particular tool can be designated as perfectly suited
to every situation by the manufacturers, as conditions of use are outside their control. Manufacturers also
accept no liability for material or consequential damage or operator injury caused by inappropriate use of
their products. Tools should be carefully selected on the basis of being a 'best fit' to a particular task and
work environment. Any illustrations or descriptions provided by the manufacturers are for guidance only.

When using prying tools always use approved eye protection when working in close proximity to the work
piece or in such a situation that damaged or dislodged components could be projected into the eyes. Tools
are not deemed to be unbreakable, but individual forces at which the tools may snap or bend are many times
those at which they are designed to be used. The manufacturers make derivatives of tools in numerous grades
of high quality engineering plastic and can be consulted if there is a particular requirement for strength or hardness.
In some applications it will be appropriate to use softer plastics and use of inappropriate grades of tools may cause
marring or scratching to certain surface finishes including glass, plexiglass (acrylics) or painted surfaces.
No certification or warranty is given for the use of any tools with high voltage or in explosive environments and
whilst plastics are generally assumed to be non-sparking and non-conductive the use of the tools in any such
conditions is is deemed to be outside the scope of any general warranty offered by the manufacturers.